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At User Interface Engineering, Jared Spool has posted an interesting article discussing the difference between usability and user experience. Jared’s article describes a customer buying a camera online, and subsequent issues with getting the camera from the brick and morter store.

Though the customer was able to accomplish their goal of buying a camera online (usability), the customer ended up walking out of the store without the camera, resulting in a negative user experience.

As web professionals, even those of us involved with usability and user experience, I believe we often only focus on the online conversion or CTA, and not what happens afterward in the office or retail store. In Jared’s example, the online experience of ordering the camera went well, the customer found exactly what they wanted, and ordered the camera online.

Unfortunately, the good feeling the customer experienced in ordering the camera online disappeared after discovering the camera was out of stock at the store.

Your thoughts? As Jared asks, what can we do to improve the total overall user experience?

Digitas in Detroit has several positions open in interactive marketing and design, usability, account management and strategy. If interested, contact/email your resume to Lannhi Tran.

Web Axe, a podcast and blog on web accessibility, has posted an interview with Mike Cherim, the author of the highly respected blog Beast-Blog. Mike is an accessibility, PHP, and WordPress guru, and founder of Accessites.org.

Anyone know OSCommerce pretty well? Discount Vials is looking for someone to work on their shopping cart. Call Rhett at (608)442-8061.

Full-time web application developer position open CUVillage. Call VP Todd Mason at (800)262-6285. Usability Engineer work also available.

Tell them Dennis sent you!

Perhaps you heard the news earlier this week, but if not, Firebug 1.0 was released this past Wednesday. Since Joe Hewitt first announced Firebug in January 2006, he has continued to add features and functionality to this wonderful free Firefox extension.

Debugging and editing HTML, CSS, and JavaScript on a web page in real time has been a great time saver for me. Learn more about Firebug 1.0 from the Yahoo video where Joe explains the new features and functionality. The article in Dr. Dobb’s Journal describes AJAX Debugging with Firebug.

As we discussed, and I promised, here’s the list of articles and websites I mentioned during our web accessibility discussion last night:

• Improving Ajax applications for JAWS users – Juicy Studio, Gez Lemon – a great site for best practices and standards
• Firefox, the Little Memory Hog – Robert Nyman – the story I told about Firefox, Internet Explorer and how the Macintosh is no longer invited to IE reunions. It’s another great site highlighting best practices and standards. Robert has several JavaScript libraries available.
• Pure CSS Horizontal Drop Down Menu – TJK Design – Thierry Koblarz – Thierry has several tutorials and articles on his site, and is very active in the CSS discussion list
• The Web Standards Project – this is the site I mentioned that has it’s skip to content link hidden on screen display; it is only displayed by hovering over the top edge of the viewport
• Accessites.org – wonderful site highlighting accessible, usable, and yes, stunning (their words!) websites. A team of well-known web professionals provide reviews and guidelines on the accessiblity of websites. Also, a great list of resources for building and improving your web development skills.
• Functional Accessibility Evaluator – a tool from the University of Illinois that tests individual website pages based on their own list of criteria. Some of their criteria are unusual, and not referenced in other well-known accessibility guidelines.
• Also, Dean mentioned the ESPN move to a web-standards design and the savings in terabytes. Not sure if this is the article Dean was thinking of, but check out the article about ESPN’s cost savings where Eric Meyer is interviewed by Mike Davidson from Newsvine.

I think I’ve listed all the references – if there’s one you remember, and I forgot, let me know.

Just a reminder that tomorrow (the 24th) there will be a meeting at the 3.7 Designs office at 320 S. Main, Ann Arbor, MI 48104. Dennis Lembree will be giving a presentation on web accessibility. There will be networking, latest web news, and refreshments.

News about Microsoft’s release of Outlook 2007 next month, and the fact that the new release breaks HTML rendering, is causing lots of comment from anyone involved with email newsletters.

Instead of using Internet Explorer 7 for rendering HTML, Outlook 2007 will use Microsoft Word’s rendering engine, which we all know produces lovely non-standard compliant HTML. Background images will no longer be supported; neither will forms, floats, and clears.

I know I’ll be spending time with clients in the next month re-working their email newsletter templates to get them to display well in Outlook 2007. Microsoft kindly provides an HTML and CSS validation tool to validate your newsletter in Outlook 2007.

Peter-Paul Koch highlights the new Dutch government guidelines for websites, which will make web professionals involved with web standards smile (it certainly made an impression on me!). By Dutch law, government websites are required to use:

• valid HTML 4.01 or XHTML 1.0
• CSS and semantic HTML and separation of structure and presentation
• progressive enhancement
• the W3C DOM (instead of the old Microsoft document.all)
• meaningful values of class and id
• meaningful alt attributes on all images

Unfortunately, the regulations are only in Dutch, there is no English translation available yet.

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